Store Policy

Pre Game Official Sports Brand – Store Policy

Processing Time: Orders are processed within 2–4 business days after payment confirmation.
Shipping Time: Standard shipping takes 1-10 business days. Expedited shipping options are available at checkout.
Shipping Carriers: We use trusted carriers like USPS, UPS, and FedEx.
Tracking: A tracking number will be emailed once your order ships.
International Orders: Additional customs fees may apply. Pre Game Official is not responsible for delays due to customs.

We accept major credit/debit cards, PayPal, Apple Pay, Zelle, CashAPP and Layaway Payments.
All transactions are processed securely.
Full payment is required before order processing.

Return Window: You may request a return or exchange within 14 days of receiving your order.
Conditions: Items must be unused, unwashed, and in original packaging with tags attached.
Non-Returnable Items: Custom orders, sale items, and gift cards are final sale.
Return Shipping: Customer is responsible for return shipping unless the item is defective or incorrect.
Exchange Process: Exchanges are processed after we receive the returned item.
Refunds: Refunds will be issued back to your original payment method within 5–7 business days of approval.

If you receive a defective or damaged item, contact us within 3 days of delivery at [your email/contact page link] with photos and order details. We will replace or refund the item at no additional cost.

Orders can be canceled within 2 hours of placement. After this period, orders are already in processing and cannot be canceled.

Custom or personalized items are made-to-order and are non-refundable.
Please ensure all custom order details (size, color, personalization) are correct before confirming the order.

For any questions or concerns, please contact us at:
- Email: pregameoff@gmail.com
- Phone: 214-912-3767
- Business Hours: Monday–Saturday, 9 AM – 5 PM CST

Payment Methods