Shipping & Returns Policy

Shipping Policy

Order Processing Time
All orders are processed within 1-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on location and shipping method chosen:

• Standard Shipping: 2-10 business days

• Expedited Shipping: 1-3 business days

• International Shipping: 7-14 business days

Order Tracking
Once your order has shipped, you will receive an email with a tracking number to monitor your shipment.

Shipping Delays
While we strive to deliver on time, shipping delays may occur due to high volume, postal service issues, or unforeseen circumstances. We are not responsible for delays caused by carriers or customs.

Return & Exchange Policy

Return Window
We accept returns within 14 days of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns
To be eligible for a return:

• Item must be unused, unwashed, and in the same condition that you received it.

• Item must be in the original packaging with tags attached.

• Proof of purchase (receipt or order number) is required.

Non-Returnable Items

• Custom or personalized orders

• Sale or clearance items

• Gift cards

Return Process
To start a return, please contact us at pregameoff@gmail.com] with your order number and reason for return. Once approved, you will receive instructions on how and where to send your package.

Return Shipping Costs

• Customers are responsible for return shipping costs.

• If the return is due to an error on our part (defective, damaged, or incorrect item), we will cover the return shipping.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at pregameoff@gmail.com

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